OverviewOur purpose is Better Health. Specializing in primary care for patients 65+ is our passion.What's Your Why?
- Are you looking for a career opportunity that will help you grow personally and professionally?
- Do you have a passion for helping others achieve Better Health?
- Are you ready to join a growing team that shares your mission?
Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.ResponsibilitiesThe Opportunity:The VP, Clinic Operations is a leadership role responsible for leading the strategic and operational performance of Better Health Group's VIPcare clinics. This leader ensures the delivery of high-quality, efficient, and patient-centered care within a value-based model, aligning operations with organizational goals, clinical excellence, and growth strategies. The VP will drive standardization and operational accountability across regional teams of responsibilities and serve as a key connector between clinic operations, medical leadership, corporate departments, and executive leadership.Responsibilities:
- Execute the strategic direction for clinic operations across regions of responsibility, ensuring alignment with BHG's mission, objectives, and value-based care priorities.
- Owns day-to-day performance of clinic operations, directly overseeing primary care outpatient healthcare facility operations to ensure delivery of effective, efficient, and patient-centric services.
- Supports and develops clinic and operational leaders in executing consistent workflows and ensuring high-quality service delivery across markets.
- Implements best practices for optimizing staffing, resources, and patient experience..
- Manages operational metrics and performance dashboards to proactively address issues and opportunities.
- Provides strategic direction, coaching, and performance management to operations leaders across practices.
- Fosters a culture of accountability, collaboration, and service excellence.
- Participates in leadership development planning and succession initiatives for clinic operations leaders.
- Partners closely with Medical Directors and Clinical Leadership to identify and resolve clinical performance gaps.
- Collaborates with Marketing and Community Engagement teams on strategic outreach, patient acquisition, and branding across markets.
- Drives performance across key metrics including patient satisfaction, access to care, provider productivity, and quality outcomes.
- Leads operational strategy for new clinic launches, facility openings, and growth initiatives. Provides oversight for operational activities in designated focus regions.
- Additional duties as assigned.
Position Requirements/ Skills:
- Bachelor's Degree in Healthcare Administration, Business Administration, or a related field; Master's Degree preferred.
- 10+ years of experience in a senior management role within healthcare operations with 5+ years in a multi-site or regional executive role.
- 5+ years of proven experience in leading teams and driving performance improvement.
- Deep understanding of healthcare regulations, compliance, and accreditation standards.
- Knowledge of Medicare Advantage, value-based models, managed care organizations, large organized physician groups, and/or integrated delivery systems.
- Demonstrated success in strategic planning and execution.
- Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.
- Strong organizational and time-management skills with keen attention to detail.
- Exceptional interpersonal, presentation, and communication skills, with the ability to engage effectively with senior leadership, providers, and cross-functional teams.
- Demonstrated ability to think critically, work independently, and drive results in a fast-paced environment.
- Appreciation of cultural diversity and sensitivity toward target patient populations.
- Demonstrated ability to handle data with confidentiality.
- Willingness to travel across assigned markets, as needed.
Physical Requirements:
- Ability to sit, stand, walk, bend, kneel, push, and reach as needed in a healthcare or office environment.
- Must be able to sit for prolonged periods and use a computer and telephone for extended durations.
- Requires normal range of vision and hearing (corrected if necessary).
- Reliable transportation required; must be able to travel approximately 50% of the time within the assigned territory or region.
Key Attributes/ Skills:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Compensation & Benefits:
- We offer competitive compensation and comprehensive benefits package:
- Competitive base salary with bonus potential upon placement/retention
- Medical, dental, vision, disability and life
- 401k, with employer match
- Paid time off
- Paid holidays
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