Vice President Of Gaming Operations
The Vice President of Gaming Operations will oversee the daily planning, direction, and operations of the casino in collaboration with the property President and other senior executives. The candidate will be responsible for the successful operation of Hollywood Hard Rock's Table Games, Poker, and Sports Book Departments, focusing on department profitability, guest satisfaction, Team Member engagement, safety, and regulatory compliance.
Essential Duties And Responsibilities :
Responsibilities include, but are not limited to, the following :
- Responsible for directing the overall operations and staff of the Table Games / Sports Book / Poker department(s). Develop, implement, and manage operational goals and monitor achievements of performance and profit objectives.
- Ensure effective and efficient scheduling while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
- Prepare, monitor, and adhere to budgets; ensure compliance with departmental budget initiatives. Report budget concerns or deviations to the Executive Compensation Team or property President.
- Support and promote superior guest service standards. Ensure all Team Members follow customer service standards and address issues promptly. Achieve department customer service goals.
- Provide leadership to Table Games / Sports Book / Poker management and oversee game protection and operations.
- Stay informed about new technology, equipment, and games, and evaluate their potential benefits for implementation.
- Recommend and test new technology to enhance product offerings based on demographic preferences.
- Review and improve casino floor layouts and performance.
- Monitor local competitors to stay competitive and innovative.
- Collaborate with marketing to develop promotions that increase gaming revenue.
- Work with IT and marketing to optimize accounting and player tracking systems.
- Coordinate with corporate and property management on hold percentages aligned with marketing strategies.
- Maintain gaming performance evaluation programs.
- Share best practices across properties.
- Assist in hiring, training, and managing Gaming Department staff in collaboration with the property President.
- Set goals and objectives for management teams.
- Ensure compliance with gaming regulations.
- Review policies and procedures for effectiveness and alignment with property goals.
- Oversee guest service training programs.
- Maintain a safe and hazard-free work environment.
- Develop and implement strategic plans and budgets for the department.
- Oversee daily operations and ensure activities comply with policies and regulations, including NIGC standards.
- Develop departmental policies in line with Seminole Gaming and Hard Rock policies.
- Maximize Table Games revenue through product mix, positioning, and staffing.
- Participate in hiring, training, and mentoring staff.
- Stay updated on industry trends and maintain confidentiality of proprietary information.
- Promote guest service excellence and develop professional relationships with guests.
- Foster responsible gaming and alcohol service practices.
- Monitor staff performance and plan work processes for efficiency.
- Manage staff changes and engagement initiatives.
- Report any illegal acts or ethics violations promptly.
- Participate in special projects and perform other duties as assigned.
- Oversee staff development, rewards, and recognition programs.
- Evaluate employee performance and make staffing decisions.
Qualifications
To perform this job successfully, an individual must demonstrate professional appearance, guest service skills, and effective communication. Must work flexible hours including nights, weekends, and holidays.
Mathematical Skills : Proficient in analytics, rates, ratios, and percentages, with problem-solving abilities.
Education And / Or Experience :
- Bachelor's degree preferred with at least ten (10) years of casino experience, including five (5) years at a department head level, or equivalent.
- Knowledge of all Table Games and compliance/regulations.
- Experience with desktop and casino operation systems such as MS Office, CMP, SODA, Tangam.
Physical Demands : Must stand for long periods, maneuver throughout casino areas, respond to visual and auditory cues, and lift up to 30 pounds. Exposure to casino environment factors such as smoke and noise is expected.
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