Posted Tuesday, August 5, 2025 at 4:00 AM
Job Purpose
The Manager, Process Improvement will work closely with our clients to ensure the configuration and deployment of Med-Metrix's workflow tools and that setup is accurate and optimal, both at time of implementation and through ongoing support. The Manager, Process Improvement will manage the status of work plan activities and operational and financial performance goals and benchmarks.
Duties and Responsibilities
- Manage the assessment, design, testing, and deployment activities for the implementation of Workflow products
- Manage the documentation of existing workflow processes, perform “as is” assessments and develop “to be” process flows
- Develop and manage Workflow Design Documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been addressed
- Manage communication with the Executive Team with regard to priorities and timelines for product delivery
- Test and diagnose escalated application configuration issues and ensure systems are programmed to match processes outlined during design phase and meet operational requirements
- Identify operational processes that are potential improvement opportunities and communicate those with clients through constructive and data driven communication
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Qualifications
- A Bachelor's Degree or equivalent work experience
- Excellent understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
- Experience in a supervisory capacity
- Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
- High Proficiency with MS Office, particularly Excel and Visio
- Strong communication skills/oral and written
- excellent organizational and quantitative skills
- Independent and self-motivated with the ability to also work well in a rapidly changing environment
- Energetic with strong desire to learn
Working Conditions
- Occasional travel to client sites is required
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
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