Case Manager (Community Resource Navigator)
: Job Details :

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We arecurrently looking for a Case Manager (Community Resource Navigator) with a passion for human services. This is anexcitingopportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE - Our MissionWe empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

WHAT WE OFFER

At Pioneer, our employees are important. That's why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires start between$23.54and$29.43based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

WHAT YOU'LL DO

The Case Manager (Community Resource Navigator) assists in providing the most accessible and highest quality comprehensive customer service to individuals and families seeking services in Snohomish County. This position works to connect Carnegie Resource Center (CRC) participants to available resources within the community, accurately collects client information and demographics, and assists service seekers in creating SMART goals to inspire healthy and productive living. The Carnegie Resource Center works side-by-side with the community to take on the biggest, most complex issues facing Snohomish County. We know that when people don't have their most basic needs met, longer-term goals, like finding financial stability are out of reach. When we work together, we make a lasting, sustainable impact on our community.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for providing needed information and resources to clients via phone, text, chat, email and/or face-to-face conversations.
• Engages with agency partners to support the needs of clients and community members.
• Provides accurate information, referrals, and advocacy to all clients.
• Provides exceptional customer service to clients and identifies and recommends improvements for quicker and more efficient customer service delivery.
• Assists clients in accessing services and connecting with service providers in a professional, inclusive, and culturally sensitive manner.
• Follows up with clients to capture outcomes and alternative options.
• Supports deadlines to complete assigned projects and new initiatives in a quality and timely manner.
• Presents informational updates to Carnegie Staff and Partners at regularly scheduled staff meetings.
• Attends skill building training sessions as assigned.
• Maintains acute awareness of Community Partner schedule to deliver accurate information to clients.
• Maintains up-to-date client tracking database and confidential client files.
• Maintains and verifies accuracy of Community Resource Guide and all other pertinent information.
• Multi-line phone reception experience, professional reception manner.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated experience in establishing and maintaining effective working relationships with clients, staff, and community leaders.
• Ability to deal calmly, patiently, and effectively with tense situations.
• Ability to express empathy when working and communicating with diverse client populations.
• Demonstrated experience working in a fast-paced environment and shifting gears quickly to accommodate change.
• Demonstrated experience handling client's requests and addressing potential obstacles by being resourceful.
• Basic computer knowledge (e.g. email and MS Word) and office equipment operation. Also requires cell phone and laptop usage.
• Appropriate/professional communications with community members, government contractors, and facility clients.

QUALIFICATIONS FOR THE POSITION:

(Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)

• Associates Degree preferred, High School Diploma or GED required.
• 1 year of relevant experience working in a Human Services related position.
• Ability to quickly learn internal software applications.
• Familiar with Microsoft Office Suite products.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.