Wind River Hotel CasinoRiverton, WY 82501, USA
Description
DUTIES AND RESPONSIBILITES:
- Experience with bargaining units preferred.
- Should have professionals computer skills; Microsoft Office including Agilis program knowledge preferred.
- Should have proper phone etiquette, strong people and communication skills.
- Should have mathematical, analytical and reasoning ability.
- Should read, write, speak and understand English.
- Five or more years of supervisory experience.
- Ability to deal with difficult situations.
ESSENTIAL JOB FUNCTIONS:
- Knowledge of room availability always for future and present dates.
- Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
- Maximizing occupancy by utilizing yield management.
- Ensure training programs for all areas are up to date and relevant.
- Ensure job descriptions for each team member classification are updated.
- Control payroll costs, ensuring sufficient coverage at any given time.
- Ensure the department is properly equipped with stationery etc. and that costs are kept to a minimum.
- To attend and hold departmental staff and individual meetings.
- Regularly check appearance and uniforms of the staff.
- Check that the attitude is always exceptional.
- Ensure service is always of the highest degree.
- Always be on the lookout for new ideas, study and standardize procedures to improve efficiency of Team Members.
- Ensure that operating equipment is always in perfect working condition.
- Handle any problems and guest complaints when necessary.
- Be constantly aware of the different rates and those of competitor hotels.
- Be aware of special promotions within the hotel.
- Ensure close communication with other departments in the hotel.
- Create an atmosphere of high morale and a happy working relationship among Team Members.
- Administer to all Team Members the company policies and procedures pertaining to hotel regulations and standards.
- Check guest fax machine and ensure proper procedures for operating this machine is carried out.
- Check e-mail correspondence and ensure procedures for handling inquires and requests are handled in a timely manner.
- Control the suites to prevent overbooking and ensuring casino guest availability.
- Assist Team Members in registering and setting of guest accounts and prepare reports as requested by management.
- Ensure the productivity and efficiency of Reception Desk, and Concierge services by constantly overseeing work done.
- Ensure that Team Members are always aware of room availability.
- Checking that the literature at the Reception Desk and Guest Service Desk is always up to date.
- Ensuring that workspace and office are always clean and tidy.
- Maintain weekly attendance sheets and approves payroll and over-time.
- Maintains harmony among Team Members and resolves grievances.
- Performs other duties as assigned.
REQUIREMENTS:
- Minimum five-year experience in a high-volume hotel environment, preferably with a casino.
- Ability to read, write and speak English clearly.
- Bachelor's degree preferred with emphasis in hospitality or business management.
- Must be able to lift 40lbs.
- Must be 18 at time of hire.
- Must be able to prove their US work authorization during the employment verification process.
- Must be able to pass a background investigation.
- Must be able to pass a pre-employment Drug Test.
- Must have a valid Driver's License
- Must be able to obtain and keep a Gaming License.
EMPLOYEE BENEFITS:
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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