Shift Supervisor
: Job Details :

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The Shift Supervisor is an expert in directing front-end staff and operation in the absence of the Assistant Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Shift Supervisor directs associates in the Front-End (Cashiers and Sales Associates). This position is responsible for cash handling procedures and ensuring optimal customer service. The Shift Supervisor directs and trains Front-End associates to promote a culture reflective of Ace Hardware mission statement and winning behaviors. This position ensures all Front-End and department standards are met during assigned shift. The Shift Supervisor attains the store balancing function.

Key Responsibilities and Accountabilities:

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three's A Crowd, etc.)
• Directly lead Cashiers and Sales Associates with focus on accountability and achieving high level of business performance assigned area
• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
• Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)
• Monitor customer experience on front-end
• Occasionally maintain total store operations in absence of store management
• Perform other duties as assigned

Requirements (Knowledge, Skills and Abilities):

• Minimum age requirement: 18 years
• Good communication and interpersonal abilities
• Good training skills
• Strong skills in supervision and coordination
• Good counting and math skills
• Ability to read and write to accurately complete all documentation
• Knowledge of Front-end operations and check stand procedures
• Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience: One year of prior work experience that includes a minimum of 6 months of retail experience

Other: Available to work a variety of required retail hours

Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

• Customer Focus
• Quality/Quantity of Work
• Personal/Interpersonal Skills

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionPublic Relations
• IndustriesRetail

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