Operations Supervisor
: Job Details :

Operations Supervisor

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for completing all opening and closing procedures.

Essential Functions :

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing, and following up on all activities.
• Effectively communicate information both to and from store management and crews.

• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations).
• Maintain customer/patient confidentiality.

• Price merchandise.
• Stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution, and maintenance of off-shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including early mornings, overnights, weekends, overtime, and respond to urgent issues as needed.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

Full-time

Pay Range

The typical pay range for this role is: $0.00 - $0.00. The actual salary will depend on experience, education, location, and other relevant factors.

Great benefits for great people

Our comprehensive benefits include:

• Affordable medical plans, 401(k) with matching, and stock purchase plans.
• No-cost wellness, tobacco cessation, weight management, counseling, and financial coaching programs.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical access, and more.

Qualified applicants with arrest or conviction records will be considered in accordance with laws.