Wellness Event Coordinator
TVG-Medulla LLC is seeking Wellness Event Coordinators for our corporate location in Oak Brook, IL. Our Wellness Event Coordinators work within our sales department to ensure the success of Chiro One Wellness Center's patient acquisition events by confirming event details (such as date, time, location, set-up instructions), processing payments for sponsorship fees, and identifying and prospecting new event opportunities through inbound lead follow-ups and outbound cold calls and emails. The WEC manages essential communications between the Business Development Team (who schedule the events), the Customer Engagement team (who execute the events), and the Client to maintain customer satisfaction and event success.
Essential Functions and Responsibilities
- Communicate with client organizations to confirm event details.
- Process event paperwork including sponsorship applications, invoices, payments, insurance information requests, etc.
- Maintain accurate event and activity records in the CRM (Salesforce)
- Nurture and cultivate existing and new customer relationships and coordinate events to ensure future business and community event relationships.
- Work directly with the Customer Engagement team to provide event updates as requested and communicate any changes in event status or setup instructions.
- Work directly with internal management team to ensure prompt execution of deliverables (payment processing, approvals, contract signatures etc.)
- Execute outbound sales calls and provide solutions and recommendations for potential customers while managing a customer pipeline through proper lead management and effective outbound follow-up.
- Develop sales opportunities by researching and identifying potential accounts, while driving sales results thru the events set up from accounts.
- Offer quality services to consumers over the phone and schedule wellness events.
- Exceed our customers' expectations by listening and providing wellness solutions.
- Be a part of enhancing overall team performance while maintaining and exceeding individual expectations.
- Uphold and demonstrate our company core values, tenets, and commitments.
Pay Range - $20-$22/hour
Minimum Qualifications
- High computer literacy, including but not limited to Outlook, Excel, and Salesforce
- Strong phone presence/engaging personality
- Strong verbal/written communication and people skills
- Highly detailed and quick at completing tasks.
- Ability to multi-task, prioritize and manage time effectively.
- Persistent with a positive attitude
Preferred Qualifications
- Business Development or sales experience.
- Skillful with multi-tasking, computer navigation, and typing.
- Experience with Customer Service/Customer Success/Call Center
- Driven to succeed and pursue excellence in a team environment.
Job Competencies
- Strong problem identification and objections resolution skills
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills
- Excellent listening skills
- Strong written communication skills
- Self-motivated, with high energy and an engaging level of enthusiasm
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.