Customer Service Representative - Everett, WA
: Job Details :

Managing inbound and outbound calls in a timely manner Assist Point Teammate in submitting daily request for referrals/authorizations Schedule, reschedule and coordinate all patient appointments and tests per office protocols Meet or exceed the performance measures established by the Practice Management Dept. Understand and deliver quality customer service that is consistent with Optums service standards Working with multiple service lines throughout each day assisting patients with appointments, medication refills, updating insurance etc. Work with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process Assemble information concerning patients clinical background, insurance and referral needs, per referral guidelines Point of contact for patients who raise questions and concerns Ensures work is being performed according to company policies, procedures, and standards Provides high quality care and service excellence to our patients P...Customer Service Representative, Customer Service, Representative, Health, Retail, Healthcare, Patient