Customer Service Program Specialist, Amazon Customer Service
: Job Details :

The Digital, Device, & Alexa Service (D 2 AS) Offensive Content and Privacy (OCP) Specialist will work as part of the D 2 AS OCP team to triage and action customer facing concerns that carry a potential risk to customer privacy, trust, and our brand. This role involves facilitating the fast resolution of emerging issues by investigating and triaging privacy issues and reports of offensive content, then engaging the appropriate internal teams to drive issue mitigation. This is an opportunity for you to gain a broader perspective on Amazons devices and digital services like Alexa by working with technical, product, and senior leadership teams in every marketplace Amazon operates in. Youll get to know the full cycle of a customers experience from initial contact to back-end resolution. You and your teammates will collaborate with our Legal, Public Relations, Content, and Business teams on a regular basis to advocate for customers and help solve customer issues both in direct customer int...Customer Service, Continuous Improvement, Specialist, Service, Program, Customer Experience, Retail