About United Site Services: United Site Services is the industry leader in comprehensive site services, dedicated to building partnerships that foster our customers' project and event success. Our in-depth industry knowledge, commitment to process excellence, and corporate responsibility define our value proposition, supported by proven best-practice programs.
Join our diverse team, including field technicians, customer care representatives, sales professionals, and experts in various functions, where every member plays a crucial role in delivering a seamless and reliable experience to our customers.
By becoming part of United Site Services, you will experience a culture that values continuous improvement, teamwork, and excellence in all aspects of our operations.
Position Overview: We are seeking a dynamic Field Operations Supervisor with expertise in yard and transportation operations, who enjoys leading a team. This role is essential in supervising operational functions and managing drivers to ensure efficiency and safety.
Key Responsibilities:
- Oversee and coordinate all yard activities while supervising Technicians.
- Collaborate with the Operations Coordinator and Routers to optimize routes and manage pick-ups and deliveries efficiently.
- Analyze operational metrics, including routing efficiency, weekly performance, labor, and customer care quality, and report findings.
- Facilitate excellent communication across departments to effectively address customer service and operational issues.
- Coordinate with other Operations Supervisors for asset transfers as needed.
- Ensure adequate staffing levels to meet and exceed customer and branch expectations.
- Assist the Operations Manager in logistics for special events and participate in these events as needed.
- Review all driver paperwork for completion and accuracy, including manifests and route sheets.
- Approve Time Saver punches for payroll processing and manage time-off requests in line with operational needs.
- Administer fleet DOT compliance, including log books and record maintenance.
- Lead the Company's safety program for drivers and coordinate necessary safety training with HR.
- Develop and mentor team members by conducting performance reviews.
- Operate a variety of company vehicles.
- Perform other duties as assigned.
Supervisory Responsibilities: This position includes supervisory responsibilities, guiding and managing staff effectively.
Qualifications:
- Associate's Degree or equivalent combination of education and experience.
- 2 years of experience in a related field.
- At least 2 years of demonstrated leadership experience.
- Strong customer service and team-building skills.
- Excellent organizational and communication abilities.
- Effective decision-making and problem-solving skills.
- Valid Driver License.
Physical Requirements:
- Ability to sit while driving and stand during product servicing.
- Capable of using hands for various tasks.
- Perform repetitive movements.
- Ability to discern details at varying distances.
- Communicate clearly for effective customer interaction.
- Understand and interpret conversations.
- Recognize different sounds.
- Walk for extended periods and engage in physical lifting.
- Ability to enter and exit equipment easily.
- Safely lift up to 40 lbs and perform necessary physical tasks.
- Focus visually on varying distances and tasks.
Benefits:
- Holiday & Paid Time Off.
- Medical/Pharmacy, Dental, and Vision coverage.
- Employer-Paid Short-Term Disability.
- Life and Accidental Death & Dismemberment Insurance.
- Flexible Spending Accounts and Health Savings Accounts.
- 401(k) with employer match.
- Employee Assistance Program and Discounts.
Salary Range: $60,400.00 - $87,600.00 per year. Note that individual pay may vary and is influenced by location, skills, experience, and education.
Equal Employment Opportunity: United Site Services is an equal opportunity employer, prohibiting discrimination based on any legally recognized basis.