Client Relations Executive
: Job Details :

About United Site Services:

United Site Services is the premier provider of comprehensive site services dedicated to forming partnerships that ensure our clients' project and event success. Our extensive industry knowledge, process management excellence, and commitment to corporate responsibility serve as the foundation of our value proposition, supported by effective and best-practice initiatives.

Our achievements stem from the dedication and collaborative efforts of our diverse team, including field technicians, customer care representatives, sales professionals, and specialists. Each team member plays a vital role in delivering a seamless and reliable experience for our clients.

By joining United Site Services, you will be part of an organization that prioritizes continuous improvement, teamwork, and a commitment to excellence in every facet of our operation.

Overview:

The Client Relations Executive is instrumental in nurturing and expanding client relationships within specified territories, offering effective and scalable solutions tailored for local and regional clients. By emphasizing proactive client engagement and personalized service, the Client Relations Executive will enhance client retention and drive revenue growth. This role requires active client interaction to assess regional needs, coordination with internal teams for optimal service delivery, and ensuring client satisfaction through ongoing follow-up.

Key Responsibilities:

• Foster and enhance relationships with existing accounts and establish new client connections, providing informed recommendations on product offerings to meet client needs.
• Identify and pursue leads for target accounts to boost new revenue.
• Explore existing parent accounts for opportunities to expand service offerings.
• Secure new projects and sites from established parent accounts.
• Recognize and pursue opportunities to convert competitor customers to our solutions.
• Increase product and unit sales beyond initial agreements.
• Collaborate with internal teams to guarantee equipment availability, timely delivery, and comprehensive servicing.
• Develop account plans within designated regional/local territories, pinpointing growth opportunities and implementing strategies for improved client satisfaction and retention.
• Achieve or exceed regional revenue targets.
• Deliver customized solutions aligned with client preferences, maximizing cross-selling and upselling opportunities.
• Act as the primary liaison for clients in the area, ensuring clear communication, effective problem resolution, and proactive support for ongoing projects.
• Work with internal teams to streamline service delivery, resolve client issues, and guarantee a consistent client experience.
• Present service recommendations and options to demonstrate product advantages, pricing, and available value-added services.
• Utilize company offerings to provide comprehensive solutions tailored to a diverse range of client needs.
• Meet or surpass established sales quotas.
• Lead the sales process from the initial contact through proposal, negotiation, and closing, ensuring smooth transactions and high client satisfaction.
• Maintain extensive knowledge of our full suite of solution offerings.
• Provide outstanding customer service throughout the sales cycle and post-sale.
• Stay updated on industry trends and developments.
• Optimize resource allocation for enhanced outcomes and client satisfaction.
• Perform additional duties as assigned.

Supervisory Responsibilities:

No direct supervisory responsibilities exist with this position.

Qualifications:

• Education: Bachelor's degree or equivalent years of sales experience.
• Experience: Minimum of 5 years sales experience, including at least 3 years in outside sales or a comparable combination of education, training, and experience.

Additional Knowledge, Skills, and Abilities:

• Willingness to travel more than 35% of the time.
• Reliable transportation to visit client locations.
• Understanding of equipment rental agreements and coordination.
• Aptitude for managing multiple clients during different sales process phases while maintaining service excellence.
• Proficient in Microsoft Office 365 (Excel, PowerPoint, Word, Outlook, Teams, SharePoint).
• Strong problem-solving skills.
• Ability to recommend effective solutions.
• Exceptional communication, interpersonal, and negotiation capabilities.
• Proven ability to build and cultivate strong client relationships.
• Adaptability in a fast-paced environment.
• Proficient teamwork skills and ability to foster collaborative relationships.
• Effective client communication and presentation abilities, focusing on regional client relationships and local account management.
• Familiarity with sales processes and CRM systems (e.g., Salesforce) for tracking sales activity and managing contacts.
• A skillful approach to balancing multiple clients within a region, quickly adjusting to changing priorities and client needs while ensuring service quality.

Physical Requirements:

• Position involves hybrid outside sales with minimal to moderate physical activity, including extended periods sitting in a car or at a desk and standing/walking while visiting sites.
• This job operates partly in an office environment.
• Frequent travel to client sites may involve exposure to varied weather conditions and environments.
• Utilize hands and fingers for handling, controlling, or feeling objects.
• Maintain visual acuity to see objects at a close range.
• Demonstrate clear verbal communication.
• Comprehend spoken words from others.
• Focus on specific sounds and distinguish between them.
• Recognize differences in colors and brightness.

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees).
• Medical/Pharmacy.
• Dental.
• Vision.
• Employer-Paid Short-Term Disability.
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment.
• Voluntary Employee Life & Accidental Death and Dismemberment.
• Voluntary Spousal Life.
• Voluntary Dependent Life.
• Additional insurance options (Hospital Indemnity, Accident, and Critical Illness).
• Commuter/Transit Account.
• Healthcare Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Health Savings Account.
• 401(k) with employer match.
• Employer-Paid Employee Assistance Program (EAP).
• Employee Discounts.

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Individual pay is determined based on geographical location, job-related skills, experience, education, and certifications. Our total compensation package includes base pay and comprehensive benefits.

Salary Range: $63,000.00 - $94,600.00 / year

EEO Statement:

United Site Services is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on legally recognized categories, including race, color, religion, sex (including related medical conditions), sexual orientation, gender identity, age (40 and over), national origin, citizenship status, disability, genetic information, veteran status, or any other protected status. Our commitment to equal opportunity applies to all operations and prohibits discrimination by any employee.