Patient and Family Relations Specialist
: Job Details :

The Patient and Family Relations Specialist (PFR) supports the PFR Manager at NWH to oversee and manage hospital-wide patient family relations initiatives and daily work at NWH. The PFR Specialist is responsible for all incoming calls, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints/grievances/compliments) and other requests in a compassionate and supportive manner. Qualifications - Bachelor's degree in social work, psychology, human services or related field preferred. - 1-3 years of experience working with patients/consumers in a healthcare setting required - 3 years of experience in community outreach/engagement working with diverse populations preferred - A combination of education and experience may be substituted for requirements - Experience working in a large and complex health care organization preferred - Computer and Internet skills and experience required: familiarity and comfort...Relations, Specialist, Patient, Family, Healthcare