The Client Services Specialist is responsible for servicing clients by facilitating and coordinating all phases of service requirements while adhering to client specifications and company guidelines.
Education, Experience and Training (Knowledge):
- Associates degree (A.A) from two-year College; plus one to two years related experience and/or training; or equivalent combination of education and/or 2 years Customer Service experience.
- 2 years experience in print, mail, fulfillment, marketing a plus.
- Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
Skills and abilities:
- Strong Customer service skills to proactively anticipate customers' needs; commitment to exceeding customer expectation. Works with customer to develop realistic time frames and objectives.
- Strong verbal, written and listening skills; ability to read, understand and follow SOP's, supervisor instructions and safety, security and quality procedures, clearly and effectively communicate with customers and employees.
- Team Work to balance team and individual responsibility. Works collaboratively to meet needs of department. Shares information with others.
- Good interpersonal skills; ability to get along with employees and respond positively to instructions and procedures.
- Works on multiple projects simultaneously.
Use self-management skills to plan, organize and prioritize work