Resident Services Manager - Aventine Fort Totten
: Job Details :

Join to apply for the Resident Services Manager - Aventine Fort Totten role at Greystar

6 days ago Be among the first 25 applicants

Join to apply for the Resident Services Manager - Aventine Fort Totten role at Greystar

About GreystarGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About GreystarGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.Job Description SummaryThis role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.Job Description

• Achieves the community's resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

The hourly range for the position is $24.00 - $26.00Additional Compensation:Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther

Referrals increase your chances of interviewing at Greystar by 2x

Get notified about new Service Manager jobs in Washington, DC.

Regional Customer Service Manager - Midwest/Mid-Atlantic Area

Maryland, United States $75,000.00-$85,000.00 1 day ago

Washington, DC $126,100.00-$227,950.00 6 days ago

Capitol Heights, MD $65,000.00-$80,000.00 1 day ago

Braddock, VA $130,000.00-$170,000.00 5 days ago

Hyattsville, MD $30,000.00-$60,000.00 2 years ago

Landover, MD $74,800.00-$99,464.00 6 days ago

Hyattsville, MD $61,963.00-$82,618.00 1 week ago

Client Service Manager, Government - Washington, DC

Washington, DC $65,000.00-$75,000.00 1 month ago

Adelphi, MD $37,000.00-$62,000.00 5 days ago

Washington, DC $115,000.00-$135,000.00 2 weeks ago

Adelphi, MD $37,000.00-$62,000.00 5 days ago

Washington DC-Baltimore Area $80,000.00-$100,000.00 11 hours ago

Washington, DC $98,800.00-$104,000.00 1 week ago

College Park, MD $45,500.00-$60,000.00 1 day ago

Automotive Service Manager - Fairfax, VA

Adelphi, MD $120,001.00-$160,000.00 5 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr