Case Management Position
Schedule/Hours: Monday-Friday 8am-4pm
This position is responsible for: Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program i.e. Veteran's Program, Rapid Re-Housing, Corps Salvage and Rehabilitation Center, Transitional Living Program, Pathway of Hope, Domestic Violence Shelter; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment. Maintains awareness of contract requirements to ensures constant compliance with the requirements and goals of the program.
Key Responsibilities:
- Interviews applicants to determine eligibility for Pathway of Hope program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
- Establishes unique comprehensive long-term program goals (three months or more) for eligible clients including those in Pathway of Hope, based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
- Prepares and maintains case records and logs on all Pathway of Hope assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
- Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients' psychosocial well-being.
Physical Requirements and Working Conditions:
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language.
- Ability to communicate clearly and effectively both orally and in writing.
- Ability to think clearly and quickly in order to maintain control of client caseload.
- Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
- Work requires driving a vehicle and transporting clients where there may be discomforts associated with heavy traffic or changes in weather.
Education and Experience: Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND Three years progressively responsible experience providing direct case management social services including accessing clients' needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications: Valid Driver's License and eligible driver status under TSA Driver Program
Equal Opportunity Employer: Veterans | Disabled