The Return Examination Section Call Center within the Audits Division has an opening for a non- bilingual candidate.
Primary Responsibility:
- Examines and processes tax documents within area of assignment
- Confers with Taxpayers or their Representatives to discuss or explain issues, laws and regulations involving individual tax returns
- Performs computer research or basic investigation to gather additional data
- Review confidential tax information
- Provide account maintenance according to tax laws, policies, and procedures
- Provides knowledgeable and accurate information in a timely and friendly manner
Entry Qualifications:
- High school diploma required
- Minimum 1-year high-volume call center experience required
- Exceptional customer service and interpersonal phone etiquette skills
- Strong computer application skills
- Strong oral/written communication skills
- Ability to research accounts