Director, Product Management - Tech, Customer Service - Customer Engagement Technology
: Job Details :

Amazon is seeking a visionary leader to revolutionize our Customer Service (CS) technology through the power of AI. As a Director of Product Management for Customer Engagement Technology, you will be at the forefront of reimagining customer experiences across Amazon's diverse global portfolio. In this highly strategic and visible role, you will lead a team of innovative product managers, collaborating with world-class engineers and scientists to develop cutting-edge customer service solutions. Your impact will be felt by millions of customers worldwide as you define and drive the strategic roadmap and go-to-market strategy for next-generation CS technologies. Your fresh perspective will be crucial in transforming established global contact center products. You'll envision and implement AI-driven solutions that enable customers to self-resolve issues across multiple channels, anywhere in the world. Your expertise in building products for a global audience and partnering with local team...Customer Service, Product Management, Customer Engagement, Technology, Director, Product Development, Retail