Bilingual Customer Support Specialist
: Job Details :

As a Bilingual Customer Support Specialist, you will play a critical role in assisting both wholesale and retail customers by identifying their needs, providing information about our products, and suggesting the best solutions. You will be key in resolving customer concerns swiftly to ensure top-notch satisfaction while staying current on product features to maintain our quality standards.

Your responsibilities will include:

• Delivering exceptional customer service and actively meeting sales goals.
• Engaging with customers in person and over the phone, assessing their needs to recommend suitable products.
• Building strong, trustworthy relationships with our customer base.
• Processing sales efficiently in adherence to company policies.
• Maintaining accurate work order files and ensuring proper handling of materials.
• Preparing products by tinting and mixing according to customer specifications.
• Organizing and stocking merchandise on the sales floor, ensuring a visually appealing display.
• Conducting store maintenance and cleanliness.
• Loading and unloading delivery trucks and assisting with deliveries as required.
• Staying informed about all products available to customers and providing valuable suggestions.
• Participating in inventory control and reporting discrepancies.
• Offering innovative ideas to enhance store sales.

This role requires regular interaction with customers and occasional access to cash and sensitive materials, which will be supervised to ensure a secure environment.

Located at: 736 Glen Street, Queensbury NY 12804, this position offers health benefits, retirement plans, generous time-off, and further opportunities for professional development.

To be considered, you must be at least 18 years old, fluent in both English and Spanish, and able to demonstrate the ability to lift and carry items weighing up to 70 lbs. Candidates with prior customer service experience, particularly in retail or paint sales, are highly preferred.

At our company, we strive to create a diverse and inclusive workforce that values the contributions of all team members. If you're ready to bring your skills and passion to a dynamic environment, we encourage you to apply!