As a Bilingual Customer Support Specialist at Sherwin-Williams, you'll play a crucial role in enhancing customer satisfaction by assisting both wholesale and retail customers. Your main responsibility will be to identify customer needs, answer inquiries regarding our broad range of products, and suggest the optimal solutions. You will ensure that any customer concerns are resolved promptly, maintaining adherence to the highest quality and visual standards of our products and store environment.
In this role, you will also be responsible for staying current with product features and contributing to our sales goals while delivering exceptional customer service. The role involves interacting with customers, including minors, and managing cash, payment methods, and other valuable items, which may require a background check to ensure a safe environment for everyone.
You will have the opportunity to work at the following locations:
- 7720 Main St, Fogelsville, PA 18051-1630
- 4690 Broadway, Allentown, PA 18104-3214
- 2241 Macarthur Rd, Whitehall, PA 18052-4528
- 6465 Village Ln, Macungie, PA 18062-8474
At Sherwin-Williams, our mission is to inspire and improve the world by color and protection. Our products help make spaces brighter and more durable. Join our team to make a difference while enjoying valuable rewards and benefits that enhance your health, well-being, and career development.
Key Responsibilities:
- Deliver outstanding customer service to ensure high levels of satisfaction.
- Assist customers in person and over the phone, determining their needs and recommending suitable products and services.
- Build and maintain strong relationships with wholesale and retail customers.
- Process sales transactions accurately per company policies.
- Achieve set sales targets consistently over varying periods.
- Manage work order files and product formulas diligently.
- Retrieve products from sales floor or warehouse efficiently.
- Prepare and tint products as per customer specifications.
- Maintain attractive presentation and organization of the store.
- Support with deliveries when required.
- Stay knowledgeable about product offerings to assist customers effectively.
- Adhere to inventory control guidelines.
- Propose strategies for enhancing sales.
Minimum Requirements:
- Must be at least 18 years old.
- Legal authorization to work in the country without sponsorship.
- Proficient in reading, writing, comprehending, and communicating in English and Spanish.
- Possess a valid, unrestricted Driver's License.
- Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
- Availability to work scheduled hours, including evenings and weekends.
- If currently employed at Sherwin-Williams, a performance appraisal rating of at least 'meets expectations' is required.
Preferred Qualifications:
- High School diploma or GED.
- One year of experience in delivery, retail, or customer service roles.
- Previous experience in selling paint and related products.
- Familiarity with tinting and mixing equipment.