Provides on-site and remote support for IT hardware and software and serves as an escalation point for the IT helpdesk
- Performs installation and configuration of new IT hardware including break-fix and new hardware request as well as deployment of new facilities.
- Performs decommissioning and removal of retired IT assets. Utilizes asset management system to maintain accurate IT inventory and tracking.
- Documents, tracks, and monitors issues and tasks using the IT ticketing system.
- Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
- Troubleshooting of computer workstation hardware including peripherals. Technical understanding of software and operating systems.
- Installs software, modifies settings, and replaces hardware as required to resolve the incident.
- Resolves desktop and network issues to restore service.
- Understands premise wiring/cabling best practices.
- Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved, and documents installed configuration.
- Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
- Call clients' vendors for warranty and troubleshooting issues.
- Removal of viruses/malware
- Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
- Is knowledgeable of and follows all safety procedures.
- Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
- Ensures clients' rights are protected.
- Associate degree or equivalent certificate
- CompTIA A+ certification
- CompTIA Network + certification
- CCNA highly preferred
- Must have a minimum or 2-5 years or combination of education and experience in IT roles such as helpdesk and field support, Installation, termination, and testing of network cabling.
- Must be 21 years of age.
- Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
- FBI Fingerprint check
- Lifting requirement of 50 lbs.
- Must have a valid driver's license, acceptable driving record and reliable transportation.