CENTER DIRECTOR
: Job Details :

The HIV/AIDS Services Administration (HASA) provides access to benefits and services to one of New York City's most vulnerable populations, low-income New Yorkers diagnosed with HIV or AIDS. Among the services provided are intensive case management, direct linkages to Cash Assistance, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long Term Care. Homemaking, access to emergency housing and permanent housing. In meeting that goal, approximately 1,100 HASA employees serve over 33,000 clients, including 2,500 families.

The HASA program has changed to meet the evolving needs of its clients. Over the course of the past ten years the priorities for HASA and its clients have included maximizing access to health care and improving the quality and availability of emergency or non-emergency housing. Many clients also express the desire to enter or return to the workplace. HASA provides interested clients with access to vocational services on a voluntary basis. With the help of counselors to identify barriers to employment, clients can select vocational goals and receive needed support. HASA is committed to a high quality of service provision that is individualized, efficient and effective. The program amended the eligibility criteria last year to include the provision of HASA case management services to all persons diagnosed with HIV. Persons diagnosed with HIV no longer must be symptomatic in order to avail themselves of the services that HASA provides which can help them maintain stable, healthy lives.

The Center Director is responsible for the daily management, administration, direction and coordination of the HASA Center, which provides specialized full range services; social, financial and vocational, to participants, individuals and families with AIDS, advanced HIV illness and/or HIV infection throughout New York City. The Center Director has the overall responsibility for ensuring that services rendered to all eligible participants conforms with Federal, State, and City mandates.

The HIV/AIDS Services Administration (HASA) is recruiting for one (1) Administrative Director of Social Services, NM-II to serve as Center Director at the Queensboro Office Center #51. The Center Director conducts and attends meetings with local representatives from health care communities, civic groups, governmental/non-governmental agencies and elected officials; to interpret departmental policies, resolve multi-situational issues, and convey the community's stance on HASA issues and concerns to Management.

The Center Director will:

• Manage and coordinate day-to-day administrative and operational functions within the HASA Center ensuring that program services adhere to Federal/State/City and Agency standards and those standards are uniformly enforced throughout the office.
• Be responsible for maintaining an office environment that is sensitive to the needs of HASA customers and associated case members; ensuring that confidentiality standards are fully met and, when breached, safeguards are put in place, and staff training or disciplinary action is initiated as applicable.
• Implement HASA mandates, procedures and systems designed to comply with specified time frames and service requirements in regard to client contacts, entitlements, case stabilization, homelessness diversion, CBO referrals, and permanency planning for family cases.
• Establish performance standards, site productivity goals, while directly supervising senior eligibility, social service, and support service staff for procedural compliance, adherence to HRA time and leave regulations, disciplinary actions, and the management of day-to-day administrative activities within their own units at scheduled meetings.
• Coordinate the disbursement of all incoming cases from Service Line and their prompt assignment to appropriate unit/worker; will maintain a tracking mechanism to ensure accuracy in work and timeliness of case transactions to be reported to the Regional Manager.
• Provide primary oversight and final approval/disapproval for complex case reviews such as Case-by-Case Financial Assistance (CBCFA), and Rental Assistance.
• Identify training needs through periodic staff meetings and facilitates the development and enhancement of training modules for staff, ensuring that staff is trained in the interpretation and application of Federal, State, City and Agency policies and procedures.
• Meet regularly and work closely with the Regional Manager on multi-situational cases and administrative issues to effect resolution and/or compliance; monitor those cases involving referrals to resources outside HASA components and insure follow-up of services.
• Liaise with community representatives from Community Based Organizations, hospitals, community health centers, physicians, drug programs, and elected officials to interpret departmental policies, and assist in the resolution of issues for their consumers and inform Central Administration of community concerns.
• Manage the center with a commitment to the provision of services that are cost-effective, efficient, high quality and based on the premise that all sectors of the community work together so that people living with HIV or AIDS have medically appropriate housing, financial security, access to medical care and treatment, and social wellbeing so that they may live their lives in the fullest dignity and self-sufficiency possible.

Work Location: 33-28 Northern Blvd, LIC. Queens Hours/Schedule: 9:00am-5:00pm ADMINISTRATIVE DIRECTOR OF SOC - 1005C

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.