Overview
Retina Consultants of Texas (RCTX) is seeking an Accounts Receivable Specialist I to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for managing and processing patient account collections, ensuring timely and accurate recovery of outstanding balances. The role involves contacting patients regarding overdue accounts, negotiating payment plans, and coordinating with internal teams to resolve billing issues. The specialist acts as a liaison between patients, clinical operations, and the coding team to ensure effective communication and resolution of account discrepancies.
Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world-renowned physicians leading the world in retinal care. We serve two major metropolitan markets and their extensions, fostering a culture that allows us to best serve our patients, referral sources, and physicians. RCTX invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser, and diagnostic capabilities. Our outstanding staff and 25 convenient locations further support our mission.
We have created a culture as Retina Warriors, emphasizing core values of Hard Work, Authentic Care, and Innovation. We believe investing in our people empowers them to deliver the highest quality patient experience.
Full-time eligible employees after a 60-day introductory period enjoy competitive benefits, including:
- Employee-paid benefits such as Medical, Dental, Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-tax contributions, and 401(k) contributions (Roth and Traditional).
- Employer-paid benefits such as long-term disability, a $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off, and holidays.
Pay rate is $21.50+ per hour and is eligible for overtime.
RCTX is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class.
Responsibilities
Duties and Responsibilities:
- Conduct outbound calls to patients to collect outstanding balances and resolve payment method issues.
- Negotiate payment plans and arrangements with patients.
- Investigate and resolve billing discrepancies, including self-pay issues.
- Maintain accurate records of patient interactions and collection activities.
- Answer patient questions regarding responsible portions, copays, deductibles, write-offs, etc.
- Resolve patient complaints or explain reasons services are not covered.
- Identify and reassign financial responsibility as appropriate. Evaluate patients' financial status and establish payment plans as needed.
- Communicate effectively with patients and internal teams regarding account status and issues.
- Provide regular updates and reports to the AR Manager and/or RCM Director.
- Collaborate with other departments to enhance collections and improve patient satisfaction.
- Accept and complete other duties as assigned.
Skills/Competencies:
- Maintain confidentiality and adhere to all compliance regulations.
- Excellent attention to detail and organizational skills.
- Highly organized, attentive, with a sense of urgency, flexible, and able to handle interruptions and changing priorities.
- Answer inbound calls professionally, projecting proper etiquette while adhering to HIPAA guidelines.
- Excellent written and verbal communication skills.
- Proficiency in medical billing software and Microsoft Office.
- Knowledge of Revenue Cycle procedures and medical billing terminology.
- Ability to read and understand Explanation of Benefits (EOB).
- Display professionalism and maintain a positive team attitude.
Qualifications
Education:
- High School diploma, GED, or equivalent.
Experience:
- 6 months to 1 year of experience in accounts receivable, billing, or revenue cycle management in a medical setting.
- Bilingual Spanish speaker preferred.
Physical Abilities:
- Sedentary work: Lift up to 10 lbs occasionally, carry files/small tools.
- Sitting for prolonged periods.
- Repetitive motions involving wrists, hands, and fingers.
- Close visual acuity for viewing computer screens.
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