Server - Dollywood Theme Park - Part Time Seasonal
: Job Details :

Server - Dollywood Theme Park - Part Time Seasonal At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Server checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.This position exists to provide prompt, courteous service throughout our Guests' dining experience.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.Summary of Essential Functions and ResponsibilitiesTake food orders, serve food, and answer Guest questions about menu items and pricingPerforms side work, including but not limited to rolling silverware, preparing items for the next day's service, and maintaining dining room cleanlinessServes food that complies with expected quality, quantity, and presentation while following state and local health code requirementsPerforms related cash handling procedures when applicableAssists with restaurant seating, suggestive selling, bussing tables, side work, sweeping dining areas, etc., as neededGreets each Guest cordially; treating each Guest as an individualProvides continuous service and attention to detail; thanking Guests when presenting the check to ensure Guest satisfactionWillingness to work at different locations on ParkLearns about park operations to answer guest questions concerning Park layout and menu item availabilityUnderstands and practices safe food handling at all timesBe an active participant in safety issues relating to personal safety and the safety of fellow Hosts and GuestsFollows all procedures/standards affecting Culinary financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate mannerResponsible for completing credit card transactions in compliance with the Payment Card Industry Security StandardsManagement reserves the right to change and/or add to these dutiesEducation and Experience RequiredMust be at least 16 years oldAt least 6 months of food service experienceMust be able to pass a post-offer background check and drug screenBasic computer skillsKnowledge, Skills, and AbilitiesAble to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicatedAble to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employeesMust be able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work and must show appreciation to othersMust display a positive attitude and good judgment to make sound decisionsMust be willing to constantly improveMust have professional appearance with good personal hygieneMust promote and support a team work environment by cooperating and helping co-workersMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to remain attentive and alertMust tolerate a fast-paced, hectic environmentMust show appreciation to othersMust be engaging and friendlyMust have a sense of urgencyMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidaysAble to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to work outdoorsAble to move about in confined areasAble to stand, balance, kneel, stoop and bend to maintain clean work environment and serve guestsAble to see near and far to safely operate equipment and negotiate work environmentAble to reach high and low to get suppliesAble to make decisions by analyzing information allowing on-the-spot correction of Guest concernsAble to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes, and work outdoorsAble to tolerate approved Ecolab detergents and chemicals necessary to clean/sanitize equipment and environmentAble to remain calm while handling a large number of guests at one time, changes in work schedule and job assignmentsMust be able to lift 30 lbs with or without 2-person lift; 30+ lbs require a 2-person liftMust be able to work and tolerate temperatures ranging from 0 to 120 degreesMust comply with all Health Dept., ServSafe, and Company regulations pertaining to safe food handling proceduresThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.