Production Support Engineer
: Job Details :

Production Support Engineer

CGI Inc. is seeking a production support engineer with proven technical experience in on-prem/cloud tech to join its Healthcare Practice. The candidate should demonstrate expertise and experience with ServiceNow and change management activities. This position is located in our Lafayette, LA office, however a hybrid working model is acceptable.

Your future duties and responsibilities:

• Production monitoring and triaging on issues per 24/7 shift support.
• Monitor the performance of the database and ensure optimum performance.
• Identify potential issues in the application to solve them early.
• Look for automation opportunities/process automation for on time logging and alerting on issue.
• Monitor security and prevent any unauthorized access to the application.
• Schedule consistent maintenance on the server.
• Resolve any production data issues.
• Role management.
• Develop automation technologies to accelerate the process of data loading.
• Manage user access and permissions by adding and removing users as required.
• Support implementation activities.

Required qualifications to be successful in this role:

• Over 7 years of experience in production support within a 24/7 shift model.
• Extensive experience in handling production support tasks.
• Technical skills:
• Security: Strong understanding and experience in security protocols and practices.
• SQL/PLSQL: At least 5 years of experience with SQL and PLSQL.
• AWS: 3-5 years of experience with AWS services and infrastructure.
• Job Scheduling Tools: Proficient in using ESP, Control-M, and UC4 for job scheduling.
• Tools and platforms:
• ServiceNow: Familiarity with ServiceNow for incident and change management.
• Change Management: Awareness and experience in change management processes.
• Analytical and problem-solving skills:
• Strong analytical skills to identify and resolve issues efficiently.
• Excellent problem-solving abilities.
• Communication and teamwork:
• Good communication skills, both written and oral.
• Team-oriented and capable of working independently.
• Ability to work collaboratively in a team environment.
• Methodologies:
• Experience with Agile and SDLC (Software Development Life Cycle) methodologies.
• Personal attributes:
• Forward-thinking, independent, creative, and self-sufficient.
• Ability to work with minimal documentation and guidance.
• Proactive and a go-getter attitude.

Bachelors Degree CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,800.00 - $150,200.00. CGIs benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs.

Skills:

• ServiceNow
• Change Management

What you can expect from us:

Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at ...@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.