Compensation Type: Hourly
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to drive performance and maximize asset value. The executive team comprises some of the industrys most experienced hotel management leaders, making the company a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Residence Inn Cheektowaga/Buffalo
107 Anderson Road, Buffalo, NY 14225
Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. They also communicate concerns and issues to management and perform guest service duties such as check-in, check-out, switchboard operation, and reservations.
Responsibilities
- Work with and understand financial information and data, including basic arithmetic functions.
- Cross-train in other accounting or hotel-related areas.
- Prioritize job functions to meet deadlines.
- Perform guest services functions (check-in/out, reservations, calls).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute daily reports (Daily Operating Report, Tax Reports, etc.).
- Prepare and distribute month-end reports.
- Audit and reconcile Front Desk and Food & Beverage Cashiers work.
- Audit, reconcile, and transmit credit card transactions promptly.
- Ensure accuracy of reported numbers and statistics.
- Update financial information into the corporate network.
- Perform data processing system functions regularly.
- Inform management of operational or financial issues.
- Ensure guest satisfaction.
- Respond to governmental inquiries.
- Handle guest requests.
Qualifications
- High School diploma or equivalent, with at least one year of experience in a hotel or related field.
- Guest Service experience preferred.
- Computer skills required.
- Flexible with long hours, including late/overnight shifts.
- Sedentary work involving lifting up to 10 pounds occasionally.
- Maintain a friendly demeanor at all times.
- Effective verbal and written communication skills.
- Ability to multitask and prioritize effectively.
- Attend all required meetings and trainings.
- Maintain high standards of personal appearance and grooming.
- Comply with hotel standards and regulations for safety and efficiency.
- Maximize productivity, identify problems, and implement solutions.
- Handle problems proactively and confidentially.
- Show initiative and anticipate guest or operational needs.
- Perform other duties as assigned by management.
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