Remote Respiratory Therapist Coordinator
This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancellations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities:
- Actively participates in the training of all Customer Service personnel, including new hires
- Answer phone calls and emails
- Make outbound phone calls to schedule patients' appointments
- This includes making reminder appointment calls
- Coordinate with Respiratory Therapist about schedules, patients, and any changes
- Resolve scheduling conflicts as they occur
- Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary