CORRESPONDENCE REPRESENTATIVE
: Job Details :

CORRESPONDENCE REPRESENTATIVE

Under direct supervision of the Unit Supervisor of Correspondence Services, the Correspondence Representative will be responsible for documenting personal client interaction in response to Child Support case issues and confidential matters of post-order cases. S/he responds to a high volume of mail and electronic correspondence generated by a variety of common, everyday Child Support-related issues. (Post order cases are those cases that already have been assigned court-ordered child support payments).

The Office of Child Support Services is recruiting (3) Caseworkers to function as Correspondence Representatives: The Correspondence Representatives will:

• Review and analyze the issues presented by the client (custodial or noncustodial parent) through mail, electronic or telephonic interaction/correspondence to determine the problem or concern; and is required to have a comprehensive and working knowledge of the child support OCSS systems.
• Respond to all client inquiry with carefully written detailed, case-specific letters explaining the validity of the issue or concern, and the corrective action taken, e.g., new information verified/added or sent to appropriate OCSS unit or resolved third party intervention i.e., another agency.
• Utilize the information systems, i.e. Automated State Support Enforcement and Tracking System (ASSETS); Welfare Management System (WMS); plus, the Uniform Court Management System (UCMS), for the purpose of evaluating issues in correspondence and preparing responses/ documents related to them.
• Contact clients, respondents and third parties, i.e., attorneys, employers, legal and social services staff of other OCSS units, and other government agencies to resolve the client's concerns.
• Compare OCSS systems' information with the issues identified in the client personal interaction/ correspondence to see if a full search and review are necessary or the complexity proved to be minor.
• Perform appropriate correction/update or documents the need for corrections and forward to the appropriate unit for action.

Hours: 8:30 AM 4:00 PM Work Location: 151 West Broadway 5th floor, New York, New York 10013 CASEWORKER - 52304

Qualifications

1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.