Coordinator - Customer Care
: Job Details :

Penskes Customer Care team is responsible for responding to customer requests regarding invoices. The team is charged with providing timely and accurate responses to customers, both Penskes external customers and other Penske associates. The Billing Customer Care Coordinator is responsible for addressing customer questions and issues regarding invoices. Major Responsibilities: - Respond to customer inquiries. Resolve customer issues as they arise. Complete assigned cases - Answer an 800 number and meet weekly phone metrics as far as availability and calls handled. - Look at big pictures inquires and provide long-term fixes. - Provide an exceptional customer service experience. - Perform other department tasks and projects as assigned Qualifications: - Bachelors degree required. - Minimum 2 years customer experience required. - Strong customer service skills. - Strong computer skills in Microsoft Office. - Working knowledge of Penske systems preferred (Savvion, AS 400, Sales Force). -...Customer Care, Customer Experience, Coordinator, Customer Service, Care Coordinator, Retail, Driver