Dispatcher
: Job Details :

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. Key Job Activities: Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops Provides highest level of customer service to all customers in line with Customer 1st objectives Monitor, process, and escalate SFDC cases to supervisor Assist walk-in customers Assists drivers with problems/issues as issues arise (during the day or at the end of the route) Reviews drivers paperwork and files paperwork Review and updates routes, new customers based on daily communication, reroutes existing customers as required Ensures that routes are balanced daily Assists Trans Supervisor/ Manager as needed/directed Update SAP data / notes Communicate ...Dispatcher, Customer Service, Dispatch, High School, Manufacturing