Technical Support Specialist
: Job Details :

As a Technical Support Specialist, you will diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification. You will do this under the direction of the company's Product Support / Service Management. You will also work cross-functionally within the company to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.In this role you will need to show you have the technical ability to learn about all of the machinery and equipment this company uses, becoming the technical expert who can assist their customers in keeping their industrial heaters, blowers, and other electrical, mechanical and other equipment up and running, so they can continue producing asphalt and cement. You will learn to diagnose and resolve complex technical issues remotely, utilizing reference materials, software applications, and tools to promote maximum up time for the customer. In this role you will regularly field calls that could range from simple issues that take just a few minutes to correct, to larger, more complex issues that can take hours.One avenue of your training will be that during their slower season in January and February you will have classroom instruction and work on simulators, to learn about their equipment and how to troubleshoot it. The other avenue of training will be in the field, mostly during their busier season, March - August/September where you will go out to job sites and troubleshoot equipment there with a seasoned technician.They are seeking a candidate for a Monday - Friday in-house, 7 or 8am to around 5pm position. During training, you will travel to sites for several weeks (home most weekends) and then be home for some time, taking some time off as well as working out of the office in Chattanooga. Once you are trained and up to speed, travel will be at a minimum, but could still happen from time to time depending on needs and learning about new equipment.There is an on-call rotation for weekends where you answer calls from home, resolving companies issues remotely. You can usually expect a few hours of overtime each week when in the office and much more on the road.Base salary, $70K - $75K, overtime and a full benefits package.This job is exciting because it offers the opportunity to become a technical expert in specialized industrial equipment, solving real-world problems both remotely and in the field, while receiving hands-on and classroom training that blends technical challenge, customer impact, and career development. Job 58491