Position Summary:William Jewell College is seeking a detail-oriented and student-focused Student Accounts Coordinator to join the Business Office. This role is responsible for managing and maintaining student account records, processing billing and payments, and providing timely, courteous support for students and families regarding tuition, fees, and account inquiries. The Student Accounts Coordinator plays a key role in ensuring accurate financial transactions and supporting the College's mission of student success.Key Responsibilities:
- Prepare and distribute student billing statements in accordance with College policies and billing schedules.
- Accurately process student payments, adjustments, refunds, and account corrections.
- Monitor past due accounts and support collections processes in collaboration with appropriate staff.
- Respond to student and parent inquiries in-person, via phone, and email regarding account balances, payment plans, billing questions, and financial holds.
- Work closely with Financial Aid, Business Office, and Registrar's Office to ensure account accuracy and resolve discrepancies.
- Maintain and update student account records in the College's financial and student information systems.
- Assist with the implementation and monitoring of student payment plans.
- Support year-end and audit processes by providing documentation and account analysis as needed.
- Promote financial literacy and support students in understanding their financial responsibilities.
- Ensure compliance with FERPA and college policies regarding student account information.
Qualifications:Required:
- Associate degree in accounting, business, or related field
- Minimum of two years of experience in a financial or customer service role
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
Preferred:
- Experience working in higher education or with student accounts
- Familiarity with Ellucian Colleague or similar student information system
- Knowledge of FERPA and best practices for handling student financial data
Work Environment:
- Standard office hours with occasional extended hours during peak billing periods
- Primarily an on-campus, in-person role
- Interactions with students, families, and internal departments are frequent and essential to the role
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