Job DetailsJob Location: KS-Hoxie - Hoxie, KSSalary Range: UndisclosedDescription
Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team. An Integrated Solutions Specialist's primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service; maintain and repair equipment, as needed; maintain inventory.
BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.
Responsibilities:
- Perform complex on-site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS technologies.
- Be willing to travel to any BTI customer inside or outside our area of responsibility.
- Review and explain technology, maintenance, repair, or other service concerns directly with the customer and document to work orders.
- Promote and sell dealer service programs directly to customers.
- Complete reports and forms required in conjunction with work assignments.
- Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.
- Maintain condition of mobile service vehicle, inventory, tools and equipment.
- Follow safety rules and regulations in performing work assignments.
- Account for all time and material used in performing assigned duties.
- Complete John Deere training courses and other continuing education classes, as assigned.
- Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.
Experience, Education, Skills and Knowledge:
- 3+ years of agricultural experience, preferably John Deere experience.
- Outstanding interpersonal and customer service skills.
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
- Ability to use Service Advisor and perform basic computer functions.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Ability to lift at least 75 lbs. repeatedly.
- High school diploma or equivalent experience required; associate's degree preferred.
- Valid driver's license is required; CDL and forklift license preferred.
Benefits:
- 401(k) w/ company match.
- Health and Dental Insurance.
- Life Insurance.
- Paid Time Off.
- Company Paid Holidays.
- Training and Development Opportunities.
- Employee Discounts.
- Employee Assistance Program.
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