Join to apply for the Telecom Engineer (Cisco)- L3 role at Tata Consultancy Services
2 days ago Be among the first 25 applicants
Join to apply for the Telecom Engineer (Cisco)- L3 role at Tata Consultancy Services
- 6–12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
- Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
- Proficiency with Cisco CUCM and Cisco Voice Gateways.
- Experience with Cisco CVP and Finesse agent desktop.
- Ability to analyze logs and troubleshoot issues across the full contact center stack.
- Experience in supporting enterprise-level, high-availability telephony environments.
Must Have Technical/Functional Skills
- 6–12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
- Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
- Proficiency with Cisco CUCM and Cisco Voice Gateways.
- Experience with Cisco CVP and Finesse agent desktop.
- Ability to analyze logs and troubleshoot issues across the full contact center stack.
- Experience in supporting enterprise-level, high-availability telephony environments.
Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud).Knowledge of CRM integration and REST API-based call flow enhancements.Cisco certifications such as CCNP Collaboration or UCCE Specialist.Experience with CUIC reporting, Live Data, and real-time dashboards.Roles & Responsibilities
- Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
- Analyze and troubleshoot SIP call flows, signaling, and media-related issues.
- Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.
- Support and maintain Cisco Voice Gateways (CUBE, SIP).
- Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.
- Participate in solution design, capacity planning, testing, deployment, and upgrades.
- Document system configurations, call flows, and technical procedures in line with enterprise standards.
Salary Range: $90,000-$120,000 a yearSeniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionEngineering and Information Technology
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Tata Consultancy Services by 2x
Sign in to set job alerts for “Telecommunications Engineer” roles.
Melville, NY $154,435.00-$276,480.00 7 hours ago
New York, NY $90,000.00-$118,400.00 1 week ago
Hauppauge, NY $90,000.00-$120,000.00 4 weeks ago
Stamford, CT $110,800.00-$196,400.00 2 days ago
Farmingdale, NY $80,000.00-$110,000.00 1 week ago
Hauppauge, NY $101,000.00-$120,000.00 2 weeks ago
Bethpage, NY $77,112.00-$126,684.00 3 days ago
Jamaica, NY $85,000.00-$110,000.00 6 days ago
Sr Software Engineer - Network Infrastructure
Greenwich, CT $100,000.00-$130,000.00 2 weeks ago
Bohemia, NY $60,000.00-$85,000.00 2 weeks ago
Cold Spring Harbor, NY $90,000.00-$100,000.00 5 days ago
Senior Wireless Network Engineer (New York, NY)Technology Specialist III (Network Engineer) - Digital and Technology Partners - Onsite/Hybrid
New York, NY $108,664.98-$202,155.00 1 month ago
Bethpage, NY $115,000.00-$125,000.00 1 week ago
Hauppauge, NY $95,000.00-$115,000.00 4 weeks ago
Greenwich, CT $120,000.00-$140,000.00 3 days ago
Tenure-Track Assistant/Associate Professor of Industrial and Systems Engineering
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr