Patient Experience Specialist
: Job Details :

Patient Experience Specialist (Saturday Shift Required) page is loadedPatient Experience Specialist (Saturday Shift Required)Apply locations Valley Clinic - Spokane Valley, WA time type Full time posted on Posted Today job requisition id REQ-139Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient's lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:$21.92 - $31.25Check out our work perks here !

Job Description:

Purpose of Job:

Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records as follows:

Essential Duties and Responsibilities:

• Provides excellent customer service as the first point of contact for CHAS Health.

• Determines needs of caller and manages calls appropriately.

• Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers.

• Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information. Ensures that copies include only information that is requested and available (eligible) to be released.

• Processes, stores and retrieves electronic health information. Maintains and utilizes a variety of health record indexes, storage and retrieval systems.

• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.

• Refers patient to specialist based on each insurance company's available specialty network.

• Documents patient cases, health information and referral requests appropriately in patients' medical record.

• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Education/Experience: High school diploma or equivalent preferred. Some college preferred. Experience with databases, electronic health records, and release of information preferred.

Skills: Attention to detail required. Knowledge of HIPAA regulations required. Excellent customer service, oral and written communications skills required. Compassion for patients required. Must be able to work well in team environment. Ability to multi-task in fast-paced work environment, with ability to anticipate future needs. Computer skills required. Valid drivers' license and insurance required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:Sitting at a workstation over 3/4 of the day. Able to move around the facility under 1/3rd of the day. Reaching and using hands over 2/3rds of the day. Communicating is also required over 2/3rds of the day, while climbing, stooping or crawling is minimal. Ability to lift as much as 35 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility

• Patient-Centered

• Entrepreneurship

• Respect for Human Dignity

• Commitment to Continuous Quality Improvement

• Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate inemployment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

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