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JOB PURPOSE: Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the communitys most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES & RESPONSIBILITIES: Will always include those specifically assigned by the immediate supervisor.
- Provide excellent service to all residents, prospects, and visitors to the community
- Effectively lease apartments in accordance with occupancy goals
- Follow Fair Housing Standards in all dealings with prospects and residents
- Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
- Conduct the application review for each lease including credit and income verifications and background checks
- Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures
- Ensure the condition of leased apartments prior to move-in, including a final inspection
- Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
- Complete all tasks necessary to successfully operate the leasing office
Specific Responsibilities: Daily/Weekly:
- Daily Opening and Closing Procedures: Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit
- Answer all phone calls, emails, and voicemails that come in throughout the day
- Signage Inspection: Inspect bootlegs, banners, balloons, and brochures
- Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper
- Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed
- Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification
- Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication
- Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information
- Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly
- Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems
- Renewals: complete renewal effort tasks as necessary
Monthly/On-Going:
- Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date
- Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager
- Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager
- Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents
Qualifications:
- Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience
- Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel
- Excellent customer service, sales, and negotiation skills
- Good communication and listening skills
- Able to speak effectively before groups of customers or employees of organization
- Able to read and understand lease documents
- Able to be an effective team player and interact well with others
- Organized and detail-oriented
- Patient, even-tempered and works well under pressure
- Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
- Able to write routine reports and correspondence
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Effective time management skills
- Able to maintain confidentiality
- Able to follow directions from a supervisor
- Able to understand and follow posted work rules and procedures
- Able to accept constructive criticism
- Able to work weekends or overtime as job requires
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelors Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:
- Knowledgeable in Microsoft Word and Excel
- Knowledge in Entrata preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:
Cooperation, Influence, Teamwork & Business Relationships 25% Collaboration & Teamwork 20% Cooperation 20% Customer Service 20% Influence 20% Internal/External Relationships 20% Decision Making/Initiative 25% Analytical & Problem Solving 16.67% Decisive 16.67% Practical Judgment 16.67% Action-Oriented 16.67% Confidence & Risk Taking 16.67% Effort & Self Development 16.67% Job Knowledge and/or Job Specific Skills 25% Job Knowledge 16.67% Multi-Tasking 16.67% Reporting 16.67% Work Quality 16.67% Work Quantity 16.67% Creativity & Productivity 16.67% Professional/Technical/Communication Skills 25% Ethics & Values 14.29% Integrity 14.29% Perseverance & Determination 14.29% Reliability & Punctuality 14.29% Time Management 14.29% Approachability & Composure 14.29% Verbal & Written Communication 14.29%
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check (?) one or more of the following that best describes the environment and types of exposures of the job: X Office environment X Outdoors environment _ Mechanical facility X Changing weather conditions _ Toxic or caustic chemicals _ Odors or fumes _ Electrical current _ Loud machine/Equipment noise _ Above ground level _ Confining spaces Physical Demands: Over 2/3 Time Between 1/3 and 2/3 Under 1/3 Walking X Sitting X Standing X Climb or balance X Lifting under 10 lbs. X Lifting over 10 lbs. X Reach with hands & arms X Stoop, kneel, crouch or crawl X Talk or hear X Travel Outside the area X
SUPERVISORY RESPONSIBILITY: Does this job have supervisory responsibilities? No
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