Job Location : Gainesville,FL, USA
This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.
Responsibilities include: Effectively assessing customers' needs; referring customers to community agencies as appropriate; timely and accurately escalating customers' complaints/inquiries as appropriate; documenting customers' records timely and in accordance with departmental procedures; assisting customers with completion of online or paper applications; assisting customers with My ACCESS Accounts; effectively communicating with internal and external customers as per departmental procedures; effectively maintaining customer lobby log in accordance with Performance Management Plan; explaining eligibility requirements, form completion requirements, community resources for financial assistance, and/or providing program benefits.
Requirements include: At least 2 years of clerical experience in an office setting; more than 1 year of customer service experience; more than 1-3 years of computer experience. This position requires a security background check and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.