Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. Additionally:Provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Job Responsibilities
- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing.
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes.
- Run night audit final after insuring all revenues are in balance nightly.
- Perform the duties of a Front Desk Agent/Bellman including check-ins and check-outs.
- Compile guest email addresses for comment cards and our market research company.
- Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the Flash Report and send to all employees.
- Basic supervision of 3rd shift staff, including contracted security.
- Attend quarterly Night Staff meeting with Night Manager/Rooms Manager/Managing Director.
- Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
- Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
- Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
- Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
- Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
- Assists other employees and departments to contribute to the best overall performance of the department and hotel.
- Other duties as assigned by your supervisor or manager.
Qualifications
- Accounting background preferred, but not required.
- Ability to operate personal computer, cash register and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Moderate hearing required to communicate with guests.
- Excellent vision required for viewing of computer screens.
- Excellent speech communication skills required to communicate with guests over the telephone.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
- Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
- Able to work flexible hours (nights, weekends).
- Strong communication skills; must be able to speak and understand English.
- Clean and professional appearance.
- Demonstrates enthusiasm for all things 21c.
- Must have and maintain a valid drivers license.
- Must have at least two years driving experience with a clean driving record.
- Must pass a background and motor vehicle (driving record) check.
- Must be 18 years of age or older.
Education/Experience
- College degree or high school education with four years of hospitality experience.
Physical Requirements
- Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
- Must be able to lift luggage, up to 70 lbs.
- Capable of prolonged standing, walking and climbing stairs.
- Intermittent exposure to outside elements.
Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:
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