Care Coordinator
: Job Details :

Care Coordinator

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Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

Your Specific Responsibilities:

This position is a Health Services Analyst D for the Healthy Start program at the Florida Department of Health in Duval County (DOH-Duval). The person in this position reports directly to the Registered Nurse Supervisor. Healthy Start is a home visiting program that provides education and care coordination to pregnant women, families with infants and children under the age of three, and interconception women. The Health Services Analyst D serves as a member of the interdisciplinary Healthy Start team and provides care coordination to high risk maternal and child populations. Responsibilities include providing education for a healthy pregnancy and risk factors, screening, and referral to needed resources, and infant assessment and referral. The Health Services Analyst D performs these duties in the context of a client centered service delivery model and in coordination with other professional team members. This is advanced-level work performing a variety of complex tasks under limited supervision while following Healthy Start Standards and Guidelines. The job requires an extensive knowledge of counseling techniques and social work principles and practices. Incumbents may use skill in developing methods and procedures for special applications or functions.

Public Health Competency Domain 1: Analytical/Assessment Skills

Public Health Competency Domain 2: Policy Development/Program Planning Skills

Public Health Competency Domain 3: Communication Skills

Public Health Competency Domain 4: Cultural Competency Skills

Public Health Competency Domain 5: Community Dimension of Practice Skills

Contacts program participants in home or other community locations (to include the jail, domestic violence shelters). This position is responsible for providing case management/care coordination services via an approved curriculum to pregnant women, infants, and their families who have been determined eligible for participation in Healthy Start. This may include substance using pregnant mothers and their substance exposed newborns (SEN). The highest risk cases are clients with medical, mental health, or developmental delay conditions, as well as jail clients, those experiencing domestic violence, and Department of Children and Families (DCF) involved cases.

Provides program participants with pathway screenings based on Healthy Start Standards and guidelines, education, information, referrals, and assistance in accessing services. Explores local resources and meets with alternative service delivery providers to promote access to health care through community agency collaboration. Establishes relationships with community agencies to facilitate referrals and ensures the effective coordination of service delivery to clients. Attends client case staffing as designated to include DCF, Care Team meetings, (ICT calls with managed care organizations MCO), and other staffing.

Documents all contacts and case involvement with clients and referral agencies in the Well Family System (WFS) for the purpose of follow-up and continuity of care. Completes Plans of Safe Care for all SEN cases. Completes administrative records and reports, as required. Completes assessments, family support plans, progress notes, and referrals in accordance with Healthy Start Standards and Guidelines and DOH-Duval Protocol. Participates in outreach events promoting the Healthy Start program, including health fairs during traditional and non-traditional work hours.

Attends staff meetings, in-service trainings, and professional development sessions as required. Ensures accurate and timely submission of Employee Activity Records (EAR's), employee leave and attendance records, travel logs, monthly reports to assigned supervisor.

Maintains a courteous and cooperative working relationship with clients, the community, and other internal and external customers.

Performs other related duties as necessary.

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Talking to others to effectively convey information
• Actively looking for ways to help people
• Understanding written sentences and paragraphs in work related documents
• Using logic and analysis to identify the strengths and weaknesses of different approaches
• Listening to what other people are saying and asking questions as appropriate
• Identifying the nature of problems
• Communicating effectively with others in writing as indicated by the needs of the audience
• Knowledge of maternal and child health
• Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
• Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
• Computer skills in Microsoft Office, Excel, PowerPoint and similar

Qualifications:

Minimum:

• Must have a bachelor's degree in social sciences from an accredited college or university, as per Healthy Start Standards and Guidelines, provider qualifications per Florida Status.
• Must have at least 6 months of case management experience working with children and families or have at least 6 months of home visitation experience.
• Must have a valid driver's license?
• Must be available to work Monday through Friday from 8:00 a.m. to 5:00 p.m.
• Candidate must be willing to work before, during, and after/or beyond normal working hours or days in the event of an emergency? This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to a threat involving any disasters or threats of disasters, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

921 North Davis Street, Building A

Jacksonville, Florida 32209

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: