Join our team as a Bilingual Customer Service Representative, where you will play a pivotal role in supporting our wholesale and retail clients. You will assist customers in identifying their needs, responding to inquiries about Sherwin-Williams products, and providing tailored solutions to enhance their experience. Your contribution will be vital in resolving any customer concerns promptly, ensuring maximum satisfaction, and keeping up-to-date with our product offerings.
Responsibilities include:
- Delivering exceptional customer service to ensure high levels of satisfaction
- Engaging with customers both face-to-face and over the phone to determine their needs and recommend suitable products and services
- Building trusting relationships with wholesale and retail customers
- Accurately processing sales transactions in line with company policies
- Aiming to achieve monthly, quarterly, and yearly sales goals
- Maintaining meticulous work order files and formulas
- Retrieving products from the sales floor or warehouse as needed
- Mixing and tinting products according to customer specifications
- Restocking shelves and setting up eye-catching displays
- Keeping store equipment clean and organized
- Assisting with loading/unloading delivery trucks as necessary
- Supporting delivery operations as required
- Ensuring assigned areas are stocked and visually appealing
- Staying knowledgeable about product offerings and available options
- Adhering to inventory control measures
- Providing suggestions to enhance sales performance
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must have authorization to work in the country without requiring visa sponsorship
- Proficiency in reading, writing, and communicating in both English and Spanish
- Possession of a valid, unrestricted Driver's License
- Physical ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally with or without reasonable accommodation
- Willingness to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
- High School diploma or GED
- At least one (1) year of experience in delivery, retail, or customer service
- Background in selling paint and related products
- Experience with tinting and mixing equipment
The individual selected for this role may be expected to work at stores within a 30-mile radius of Store #701041 located at: 1470 Main Street, Buffalo NY 14209.
At Sherwin-Williams, we are dedicated to inspiring and improving the world by coloring and protecting what matters. You will have the opportunity to grow your career, enhance your well-being, and connect with a diverse and inclusive team. Join us to Create Your Possible.