Overview: Waterway is excited to welcome new Customer Service Associates! Join our dynamic team where every day offers an opportunity to shine!
Are you ready to make a difference through outstanding customer service? As a Customer Service Associate, you'll meet customers' needs in a supportive team environment that offers flexibility, opportunities for growth, and great perks!
In this role, you will sell premium car wash services and Clean Car Club memberships, and recommend trendy retail items while engaging with customers at various locations, including the car wash tunnel entrance and gas pumps. With rotating indoor and outdoor duties, you'll enjoy variety in your workdays, and it's more than a job—it's a chance to build a fulfilling career. Come be part of a vibrant team!
Compensation: On average, our associates earn $22 per hour (this includes base pay and sales bonuses).
Schedule: We offer flexible scheduling with options for daytime, evening, mid-week, and weekend shifts to accommodate your availability.
Location: Join us at the Waterway Flatirons located at 44 W. Flatiron Crossing Dr. Broomfield, CO 80021. Additional locations across Denver are also available.
What we provide:
- People-Focused Environment: If you love helping others, you'll love spending your time engaged with our customers and supportive teammates.
- Positive Work Culture: Join a fun, active, and friendly team with supportive managers.
- Training & Development: Enjoy structured training and development to hone valuable service, sales, and operational skills with clear paths for advancement.
- Flexible Hours: We create variable schedules around your availability.
- Perks & Discounts: Enjoy free car washes and discounts on fuel and retail items.
- Tuition Assistance Program: If you're interested in continuing your education, you can access up to $10,000 per year in tuition assistance.
- Advancement Opportunities: We promote from within and provide structured promotional paths and cross-training opportunities.
Waterway is proud to have been recognized multiple times as a Top Workplace by both USA Today and The Denver Post, as voted by our team members!
Qualifications:
- Bring your friendly and engaging personality! A positive attitude and a desire to succeed are essential!
- No specific experience required, though customer service, retail, or sales experience is preferred.
Minimum Requirements:
- Must hold a current and valid driver's license.
- Maintain a professional demeanor, behavior, and appearance in alignment with company policy.
- Ability to perform essential job functions safely.
- Comply with local and state health code requirements for food service/sales.
- Meet minimum age requirements for tobacco and alcohol sales (if applicable).
- Complete required training/certifications to perform necessary functions.
Responsibilities:
- Deliver exceptional customer service and create a welcoming environment by actively greeting customers and addressing their needs.
- Sell car wash services and memberships while identifying customer needs and presenting suitable options.
- Offer complimentary car washes and create tailored Clean Car Club membership solutions.
- Enthusiastically promote additional retail merchandise and services.
- Ensure a safe, clean, and organized environment for a pleasant customer experience.
- Maintain both outdoor and indoor areas, ensuring cleanliness at the gas pump islands, payment terminals, and customer waiting areas.
- Keep store merchandise well-stocked and organized. Conduct inventory as directed.
- Manage point-of-sale transactions accurately and use technology for transactions.
- Adhere to Waterway's policies and procedures, primarily those related to safety.
Other Functions:
- Perform various administrative tasks as needed.
- Engage in other transactional functions to meet customer demand.
- Complete additional responsibilities as assigned by management.
Work Environment/Physical Demands:
- This role involves outdoor work year-round, with exposure to various weather conditions and potential hazardous materials.
- Physical requirements include standing for extended periods, lifting up to 50 pounds, and performing tasks at a fast pace.
- Vision and hearing requirements are necessary for safety and communication.
- Strong attendance and the ability to work an irregular schedule, including weekends and holidays, are essential.
We are committed to providing equal employment opportunities and welcome applicants from all backgrounds. If you need accommodations during the application process, please contact our Recruiting Department.