Ametek, Inc.
Job description:
About AMETEK Power Instruments:
AMETEK Power Instruments is a leading provider of advanced power solutions for critical applications across diverse industries, including utilities, datacenter, microgrids and renewable energy (water, wind and Solar). We empower our customers to achieve their goals by delivering innovative, reliable, and high-performance products. We're driven by a passion for engineering excellence and a commitment to exceeding customer expectations in demanding environments. At AMETEK Power Instruments, you'll be part of a collaborative team pushing the boundaries of power technology and making a real-world impact. We value innovation, integrity, and dedication to continuous improvement. Join us and help shape the future of power solutions!
Why Work With Us?
At AMETEK Power Instruments, you won't just have a job – you'll have a career focused on cutting-edge power technology. We offer:
- Impactful Work: Contribute directly to the development of critical power solutions used in demanding applications, from the EV evolution to powering renewable energy grids.
- Growth Opportunities: We invest in our employees' professional development and provide opportunities for advancement within a dynamic and growing organization specializing in advanced power products.
- Collaborative Culture: Be part of a supportive and collaborative team of engineers, product managers, marketing leaders, sales specialists and operational excellence teams where your ideas are valued and your contributions are recognized.
- Innovation Focus: Work in an environment that encourages creativity and fosters a passion for innovation.
- Competitive Compensation & Benefits: We offer a comprehensive compensation and benefits package that rewards your hard work and dedication.
About the Role:
As a Global Service Leader, you will be responsible for overseeing and managing the global service operations to ensure exceptional customer service and support. You will lead a team of service professionals across various regions, driving performance, efficiency, and continuous improvement in service delivery.
Key Responsibilities:
- Leadership: Lead, train, and mentor the global service team to ensure efficient and effective customer service while prioritizing the safety of employees.
- Strategy Development: Develop and implement global service strategies to enhance customer satisfaction and operational efficiency.
- Performance Management: Monitor and analyze service performance metrics, ensuring regional KPIs are met and identifying areas for improvement.
- Customer Relations: Build and maintain strong relationships with key customers, addressing their needs and resolving issues promptly.
- Process Improvement: Identify and implement process improvements to streamline service operations and enhance service quality.
- Collaboration: Coordinate with other departments (e.g., sales, marketing, product development) to align service strategies with overall business goals.
- Budget Management: Manage the global service budget, ensuring cost-effective operations while maintaining high service standards.
- Reporting: Provide regular reports on service performance, customer feedback, and operational metrics to senior management.
Qualifications:
- Bachelor's degree in Business, Engineering, or a related field; MBA preferred.
- Minimum of 10 years of experience in service management, with at least 5 years in a global role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven track record of developing and implementing successful service strategies.
- Ability to analyze data and metrics to drive performance improvements.
- Experience in budget management and financial planning.
- Knowledge of industry best practices and emerging trends in service management.
Qualifications:
- Bachelor's degree in Business, Engineering, or a related field; MBA preferred.
- Minimum of 10 years of experience in service management, with at least 5 years in a global role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven track record of developing and implementing successful service strategies.
- Ability to analyze data and metrics to drive performance improvements.
- Experience in budget management and financial planning.
- Knowledge of industry best practices and emerging trends in service management.
Skills:
- Strategic thinking and problem-solving abilities.
- Strong organizational and project management skills.
- Ability to work in a fast-paced, dynamic environment.
- Proficiency in service management software and tools.
- Multilingual capabilities are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Opportunities for professional development and career advancement.
- Flexible work arrangements.
To learn more about our company and our job opportunities, visit us at:
To learn more about the business unit you'll be joining, visit us at:
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