Revenue Cycle Case & Escalation Management Associate
: Job Details :

Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce). Maintains consistent communication with internal and external stakeholders, including direct customer communication. Provides constructive feedback to improve service delivery, service offerings, and product outcomes. Leverages a wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues. Suggests workflow and quality improvements to reduce case inflow and improve client sentiment. Contributes to team initiatives to improve department processes and tools. Develops a plan identifying tasks and reasonable timelines. Determines appropriate prioritization for completing work. Assigns tasks appropriately across teams. Identifies potential obstacles or challenges that could impact the completion of tasks. Typical Qualifications. Bachelors Degree (or commensurate level of professional experience)CPC and/or CCS Certification...Escalation, Associate, Revenue, Cycle, Management, Project Management, Manufacturing, Healthcare