Transportation Supervisor
: Job Details :

Oversees the transportation department of Shred-it Syracuse NY; providing leadership. Acts as the liaison between customer, operations, CSRs, and the support team. Key Job Activities: o Maintain and manage inventory supplies to ensure that adequate inventories are always maintained o Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)o Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as requiredo Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)o Manage open order report to resolve service issueso Manage the SAP cancellation process for customers cancelling contracts before the stated CS...Transportation Supervisor, Transportation, Supervisor, Route Driver, Operations, Vehicle, Manufacturing