Mass General Brigham
Job Location : Boston,MA, USA
Posted on : 2025-08-06T17:10:34Z
Job Description :
Responsible for coordinating and ensuring the smooth movement of patients, visitors, and staff within the premises by handling incoming requests for escorts and dispatching the appropriate personnel to provide assistance and guidance to individuals navigating the premises. Does this position require Patient Care? No. Essential Functions:-Receive incoming calls and inquiries from patients, visitors, and hospital staff requesting escorts or assistance with wayfinding. -Gather relevant information, including the location, destination, and specific needs of the individual requiring an escort. -Assess the urgency and prioritize escort requests based on the nature of the situation. -Maintain accurate records of escort requests, including the time, location, destination, and details of the escort provided. -Coordinate with escorts, ensuring they are aware of their assigned tasks, destinations, and any specific instructions or special requirements.-Communicate with various departments, such as...Dispatcher, Dispatch, Healthcare, Driver, Hospital, Patient
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