Customer Technical Support Specialist
: Job Details :

Job DescriptionJob Description

Are you passionate about agricultural technology? Do you have exceptional customer service skills? If so, 21st Century Equipment LLC is looking for a full-time Customer Technical Support Specialist to join our dedicated team!

Stop searching and start thriving - apply today and unlock your potential with our CTAC team!

WHAT'S IN IT FOR YOU?

• Medical or HSA insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401K with company match
• And many more!

If this sounds like the perfect fit for you, keep reading to learn more about this exciting customer service role!

HOW OUR AGRICULTURAL TECHNOLOGY COMPANY MAKE A DIFFERENCE

Since 1996, 21st Century Equipment LLC has empowered farmers with cutting-edge agricultural equipment and innovative solutions. Our vision is to be the leading agricultural solutions provider, driven by our team's creativity and entrepreneurial spirit. We value integrity, accountability, and teamwork, believing in the long-term future of production agriculture. Employees enjoy comprehensive benefits, opportunities for growth, and a supportive work environment that embraces change and rewards achievement. With a sincere commitment to making farming easier and empowering success, employees can contribute to a meaningful mission while enjoying a positive and rewarding work environment.

ARE YOU THE CUSTOMER TECHNICAL SUPPORT SPECIALIST WE'RE LOOKING FOR?

• Working knowledge and technical expertise in AMS products and/or current John Deere seeding, spraying, harvesting, hay, and forage products
• Comfortability in a large group training environment
• Outstanding customer service skills and action-oriented
• Effective communication skills
• Exhibitive of resourcefulness and organization skills
• Innovative and solution-oriented
• Extensive keyboarding skills
• Bachelor's degree in agri-business, engineering, or related field ()
• 5+ years of agricultural industry experience, AMS Specialist or Service Management ()
• Machine Monitoring Specialist

AVERAGE DAY AS A CUSTOMER TECHNICAL SUPPORT SPECIALIST

As a Customer Technical Support Specialist with our agricultural technology company, you start your day in a dynamic call center, utilizing your technical expertise to resolve customer issues promptly. You escalate complex problems to your Supervisor or other resources and communicate essential information within the CTAC group and the company. Your responsibilities include developing and presenting technical and product training for customers and employees. You work collaboratively with your team, assisting co-workers and meticulously documenting customer issues and solutions in the Problem Resolution Database. A key aspect of your role is managing customer relationships to ensure high satisfaction. Using a broad range of tools, you address performance and technical issues across various products. You also contribute to developing processes and procedures with the CTAC Manager, ensuring the successful implementation of the CTAC. Your day is marked by providing exceptional support and maintaining high technical excellence and customer satisfaction standards.

READY TO GET STARTED WITH OUR AGRICULTURAL TECHNOLOGY COMPANY?

We're looking for talented individuals like you to join our customer service team and help us achieve our goals. If you're passionate, driven, and committed to making a difference in the lives of our clients, we want to hear from you! Don't wait - apply now using our 3-minute initial application.

If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.