Join Astound Broadband, a major player in the telecommunications field, and unlock your potential while providing innovative technology and exceptional communication services. Here at Astound, we prioritize your career development with personalized training, mentorship, and a collaborative workplace culture. We take pride in offering a comprehensive benefits package that includes rewards, recognition, and employee discounts designed to support your success.
Location: This position is based out of Astound Broadband's Garberville, CA office and involves both office and field responsibilities.
Key Responsibilities:
- Conduct residential and commercial installations, servicing, repairs, and disconnections for data, video, and phone services at customer locations.
- Assist supervisors and fellow technicians with complex escalations and specialized work orders.
- Monitor and ensure RF and signal levels are within acceptable specifications.
- Communicate effectively with leadership and dispatch when necessary.
- Educate customers about services and products.
- Operate company vehicles safely and responsibly.
- Participate in a 24/7 on-call rotation as required.
- Perform additional duties as assigned.
Qualifications:
- Minimum of 2 years of experience as a Technician in the Telecommunications industry, with a preference for at least 6 months of experience in a Hybrid Fiber-Coaxial (HFC) network.
- Strong problem-solving, time management, and basic computer skills.
- Proficiency in using power tools and reading NIMS and AutoCAD maps.
- Keen understanding of phone/IP networks and POS systems.
- Excellent customer service abilities.
- Effective verbal and written communication skills.
- Capability to work independently and as part of a team.
- Valid driver's license with a clean driving record compliant with company policy.
Education & Certifications:
- High school diploma or equivalent.
Benefits Include:
- 401k retirement plan with employer matching.
- Comprehensive insurance options: medical, dental, vision, life, and short-term disability.
- Paid Time Off starting at 80 hours annually, increasing with tenure.
- 40 hours of floating holiday time each year.
- 7 paid holidays each year.
- Paid sick leave according to state and local laws.
- Tuition reimbursement program available after one year, up to $4,000 per calendar year.
- Employee discount programs for those living in serviceable areas.
Please note: Benefits mentioned are applicable to regular full-time positions.
The base pay range represents the hiring range for this job. Actual compensation will depend on factors such as skills, experience, and capabilities. The salary range for this position in California is $26.80 - $37.52 per hour, plus bonus opportunities, benefits, and commissions where applicable.
Additional Perks:
- Home garaging for eligible employees.
- Provided tools, uniforms, and a work vehicle.
- Paid training opportunities.
Our Mission:
* Take care of our customers * Take care of each other * Honor commitments * Foster a fun and dynamic work environment
Diversity and Inclusion:
We at Astound are proud to be an Equal Opportunity Employer, committed to creating an inclusive workplace where everyone feels valued and respected. Discrimination has no place in our company. We strive to provide equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.