Systems Engineer
: Job Details :

Job DescriptionJob Description

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

We are seeking an experienced and composed Systems Engineer to deliver exceptional onsite technical support for a high-profile White Plains, NY client with C-Suite executives. You will be the primary onsite technical resource, managing urgent support requests and maintaining critical infrastructure while ensuring outstanding customer experience. The ideal candidate brings not only deep technical knowledge but also excellent interpersonal skills and calm under pressure.

The team member would work mostly at a client location in White Plains, NY Monday - Friday and occasionally from our Englewood Cliffs, NJ office.

Job Responsibilities include but are not limited to:

• Provide daily onsite support for desktop, network, and infrastructure issues, prioritizing C-Suite responsiveness and discretion.
• Design, maintain, and troubleshoot Windows Server, Active Directory, and networking environments, including DNS, DHCP, Group Policy, and OUs.
• Administer and support Microsoft 365, Exchange, SharePoint, and Entra ID, including user management and cloud integrations.
• Financial Application maintenance and troubleshooting i.e. Quickbooks, Microsoft Dynamics GP, Sage 300 ERP or similar
• Manage and maintain VMware and Citrix XenApp/XenDesktop environments.
• Install, configure, and support infrastructure hardware including firewalls, switches, wireless, and backup solutions (e.g., Veeam, Zerto).
• Lead or assist with IT projects including network design, migrations, and disaster recovery implementations.
• Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
• Document procedures, maintain system inventory, and ensure consistent compliance with standards and best practices.
• Provide mentorship and technical guidance to team members.

Required Qualifications

• Proven success supporting C-Suite and executive clients in fast-paced, high-pressure environments (e.g., finance, legal, hedge funds).
• Strong verbal and written communication skills with excellent customer service .
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Expert knowledge of Windows Server, Active Directory, networking fundamentals, Microsoft 365, and desktop support.
• Proficiency with VMware, Citrix, and scripting via PowerShell.
• Experience supporting remote access tools, backup technologies, and cloud-based infrastructure.
• Ability to travel to client sites across NY and NJ; must have a valid driver's license and reliable vehicle.

You're probably right for this job if you have:

• 5+ years of experience in technical support and systems administration.
• MSP (Managed Services Provider) background.
• Familiarity with the ConnectWise suite.
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• Expertise with MS Excel file management and functions a plus
• Experience with CRM database applications such as ACT a plus.

Company DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more. Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionalsCompany DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.\r\n\r\nOur focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals