About the Organization Grassland Dairy Products, Inc. has been a leading manufacturer of butter and dairy ingredients since 1904 and we are always looking to add to our team. With additional facilities across Wisconsin, Nebraska, and Utah, Grassland is a key player in the dairy industry dedicated to producing high-quality products while maintaining a positive work environment for a driven, talent-filled team of employees. Our company offers the most comprehensive benefits package in the area to our employees, generous paid time off, and competitive wages. Description We are seeking an enthusiastic and skilled IT Support Technician to join our team. In this role, you will be responsible for providing technical assistance and troubleshooting for employees, ensuring the smooth operation of computer systems, applications, and networks. Your contributions will directly impact the efficiency of our technology infrastructure, enabling our employees to focus on their work without technology-related disruptions. Key Responsibilities:
- Provide remote and onsite technical support for hardware, software, and network-related issues.
- Respond to user inquiries through our ticketing system in a timely and professional manner.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Assist in onboarding new employees, setting up accounts, email access, and ensuring they have all necessary software tools.
- Document support requests, troubleshooting steps, and resolutions to maintain accurate records and ensure continuous improvement.
Position Requirements
- Strong problem-solving skills with the ability to troubleshoot complex technical issues.
- Technical expertise in hardware, software, and network support.
- Excellent communication skills, both written and verbal, to effectively assist and guide users.
- Ability to manage multiple support tickets simultaneously while maintaining high service standards.
- Experience in system installations, configurations, and maintenance is a plus.
- Detail-oriented and organized, with a commitment to ensuring accurate documentation.
Education/Experience:
- Associate in Computer Science or related field
- A minimum of 4 years experience in IT support or similar role.
Category Administration Full-Time/Part-Time Full-Time Location Grassland Dairy Products Shift Days Pay: $24-$35/hour based on experience Hiring Bonus $2000.00 Benefits 100% premium paid Health and Dental insurance: 401K after 6-months of employment with up to 5% company match; PTO, Vacation, Short-Term Disability Insurance, Life Insurance and so much more! EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.