The Server at Ten20 Tavern is responsible for providing excellent customer service by accurately processing customer orders, maintaining a clean and organized areas, and assisting with other duties to ensure a smooth, efficient dining experience. The Server will also interact with customers, address any questions or concerns, and contribute to a positive atmosphere in the diner. Key Responsibilities:
Customer Service: - Greet customers as they enter and provide a friendly, welcoming atmosphere.
- Answer customer inquiries and assist them with menu choices, providing recommendations when needed.
- Process customer orders and payments accurately and efficiently.
- Resolve any customer complaints or concerns in a professional and courteous manner.
- Ensure customers have a positive dining experience by offering outstanding customer service.
Cash Register & Payment Processing: - Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments.
- Handle cash, make change, and provide receipts as needed.
- Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift.
Order Management: - Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation.
- Communicate any special requests or modifications to kitchen staff.
- Ensure that all orders are processed and delivered to customers in a timely and efficient manner.
- Assist with packaging takeout orders and ensure all items are correctly included.
Cleanliness & Organization: - Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free.
- Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods.
- Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas.
Team Support: - Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours.
- Assist other team members as needed during peak times, such as refilling drinks or clearing tables.
- Communicate effectively with other staff to ensure customer needs are met.
Sales & Promotions: - Inform customers of any promotions, specials, or new menu items.
- Upsell items when appropriate, such as desserts, drinks, or sides.
- Assist in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers.
The Server role at Ten20 Tavern is essential in creating a positive first impression for customers and ensuring smooth transactions. If you enjoy interacting with people and working in a dynamic, fast-paced environment, this position offers an exciting opportunity to be part of a fun and dedicated team! Requirements
- Previous experience in a customer service role, preferably in a restaurant or diner setting.
- Basic math skills and the ability to handle cash transactions.
- Strong communication and interpersonal skills.
- Friendly, approachable demeanor with a focus on customer satisfaction.
- Ability to multitask and stay organized in a fast-paced environment.
- Must be reliable, punctual, and flexible with hours, including weekends and evenings.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds.
- Ability to work in a fast-paced, high-energy environment.
Additional Notes:
- A positive attitude and the ability to work as part of a team are essential.
- Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities.